{"id":19832,"date":"2026-09-09T11:27:51","date_gmt":"2026-09-09T11:27:51","guid":{"rendered":"https:\/\/focusewaste.co.in\/shopcroo.com\/?page_id=19832"},"modified":"2026-09-22T11:58:50","modified_gmt":"2026-09-22T11:58:50","slug":"return-policy-for-other-products","status":"publish","type":"page","link":"https:\/\/focusewaste.co.in\/shopcroo.com\/return-policy-for-other-products\/","title":{"rendered":"Return Policy for Other Products"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19832\" class=\"elementor elementor-19832\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33236c9 e-flex e-con-boxed e-con e-parent\" data-id=\"33236c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13ff21d elementor-widget elementor-widget-text-editor\" data-id=\"13ff21d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Return, Refund &amp; Cancellation Policy<\/strong><\/h3><p><strong><em>Crafted with care \u2013 just like our products<\/em><\/strong><\/p><p>At <strong>Shopcroo<\/strong>, we truly value your trust and aim to offer only the finest in quality and service. Every product is lovingly hand-checked before it reaches you, but in rare cases, a human error may occur. If something doesn\u2019t feel quite right, we\u2019re here to make it right \u2013 with care, transparency, and support.<\/p><p><strong>Before You Begin: A Quick Note<\/strong><\/p><p>To help us serve you better in case of any concern, <strong>please record an unboxing video<\/strong> when you first open your parcel. This simple step helps us quickly verify and resolve any issues like damage or missing items. Thank you for your cooperation!<\/p><p><strong>What Can Be Returned, Replaced or Refunded?<\/strong><\/p><p>We\u2019re happy to offer support in the following situations:<\/p><p><strong>Eligible Cases:<\/strong><\/p><ul><li><strong>Damaged Product Beyond Repair<\/strong><\/li><li><strong>Manufacturing Defect<\/strong><\/li><li><strong>Wrong Item Received<\/strong><\/li><\/ul><p>If any of the above occurs, please contact us within<strong> 48 hours<\/strong> of receiving your parcel.<\/p><p>Email: info@shopcroo<br \/>WhatsApp: +91 9899490525 (India &amp; International)<\/p><p><strong>Minor Transit Issues (Not Covered for Replacement\/Refund)<\/strong><\/p><p>Sometimes small things like a stone or pearl may come loose during shipping. These are not considered manufacturing defects, and we\u2019ll be happy to guide you with an easy fix at home.<\/p><p><strong>Color, Fragrance, Size or Slight Variation<\/strong><\/p><p>Please note that some variation in design, size, or color may occur due to photography, lighting, and screen settings. These minor differences do not qualify for return or replacement.<\/p><p><strong>How to Report an Issue<\/strong><\/p><p>We\u2019ve made it simple:<\/p><ul><li>Send an email at info@shopcroo.com or WhatsApp message with your <strong>Order Number<\/strong> and issue.<\/li><li>Include clear <strong>photos or video<\/strong> showing the problem.<\/li><li>Mention <strong>product details<\/strong> like color, quantity, fragrance and size (for bangles \/ Perfumes).<\/li><li>We\u2019ll get back within <strong>5 to 7 business days<\/strong> with the best possible resolution.<\/li><\/ul><p><strong>Return Process<\/strong><\/p><p><strong>For Domestic Orders (within India):<\/strong><\/p><ul><li>Return shipping (one side) is covered by us.<\/li><li>Please get prior approval before sending any return.<\/li><\/ul><p><strong>For International Orders:<\/strong><\/p><ul><li>Returns can be sent through your own courier or relatives visiting India.<\/li><li>Return shipping to India is to be arranged by the customer. We understand international shipping can be confusing, so we will <strong>guide you through the process<\/strong> \u2014 including suggestions for <strong>feasible and cost-effective courier options with tracking<\/strong>, to ensure your return reaches us safely and smoothly.<\/li><\/ul><p><strong>Our Resolution Options<\/strong><\/p><p>Depending on the case, here\u2019s how we\u2019ll help:<\/p><ul><li><strong>Repair materials<\/strong> can be sent in your next order shipment.<\/li><li><strong>Replacement<\/strong> (if stock is available) will be sent with your next order.<\/li><li><strong>Refund<\/strong> can be issued to your Indian bank account, source payment method, or kept as advance for future orders \u2013 whichever you prefer.<\/li><\/ul><p><strong>Need a Quick Refund or Immediate Replacement?<\/strong><\/p><p>If you wish to resolve the issue quickly:<\/p><ul><li>Send the item back to us (at your own cost).<\/li><li>After inspection, we\u2019ll issue a refund or dispatch a replacement with your next order.<\/li><\/ul><p>\u00a0<\/p><p><strong>Missing Items in Your Parcel?<\/strong><\/p><p>Please inform us within 3 days of receiving the parcel. Follow the same steps as above and share.<\/p><ul><li>Order Number<\/li><li>Details of missing item(s)<\/li><li>Photos\/Unboxing video<\/li><\/ul><p><strong>Possible Scenarios:<\/strong><\/p><ul><li>Missed During Packing: We\u2019ll refund or ship the missing item with your next order.<\/li><li>Lost in Transit: We\u2019ll follow up with the courier. However, please note that we are not liable for transit loss if the shipment wasn\u2019t insured.<\/li><li>Customs Issues: We\u2019ll try to trace it, but losses during customs are beyond our control and not covered under refund\/replacement.<\/li><\/ul><p><strong>Lost Shipment After Dispatch?<\/strong><\/p><p>Although rare, if your shipment goes missing after dispatch:<\/p><ul><li>We\u2019ll coordinate with the courier to trace it.<\/li><li>Since we don\u2019t insure shipments by default, we cannot accept financial liability for lost parcels unless insurance was opted for.<\/li><\/ul><p><strong>Self-Pickup or Your Own Courier?<br \/><\/strong>Yes, you may arrange a self-pickup or use your own courier (for domestic orders). However, once handed over, we won\u2019t be responsible for damage or loss.<\/p><p><strong>Cancellation Policy<\/strong><\/p><p><strong>Order Processing:<\/strong><\/p><ul><li>Orders are processed within 3\u20134 business days after payment confirmation.<\/li><\/ul><p><strong>Delivery Timelines:<\/strong><\/p><ul><li>Domestic: 2\u20135 business days after dispatch<\/li><li>International: 6\u201312 business days after dispatch<\/li><\/ul><p>Delays may occur due to weather, courier delays, or remote locations.<\/p><p><strong>Cancellation Terms:<\/strong><\/p><ul><li><strong>Before Payment:<\/strong> You can cancel your order anytime.<\/li><li><strong>After Payment but Before Dispatch<\/strong>: <strong>A 5% processing fee<\/strong> will be deducted from your refund.<\/li><li><strong>After Dispatch:<\/strong> Cancellations are not accepted. If you still wish to return the order:<br \/><br \/><ul><li>Return shipping (both sides), <strong>5% processing<\/strong> and <strong>3% payment gateway fee<\/strong> will be deducted.<\/li><li>Refunds will be processed within <strong>7 business days<\/strong> after receiving the returned item in original condition.<\/li><\/ul><\/li><\/ul><p>Shipment Returned \/ Undelivered?<\/p><p>If a shipment is returned to us due to:<\/p><ul><li>Incorrect address<\/li><li>Customer not available<\/li><li>Refused delivery<\/li><li>Unpaid duties\/taxes (international orders)<\/li><\/ul><p>Then:<br \/><strong>Original shipping, return shipping, and handling fees<\/strong> will be deducted from the refund. If you want it re-shipped, the shipping cost will be charged again.<\/p><p><strong>We&#8217;re Here to Help<\/strong><\/p><p>We\u2019re always just a message away. If you\u2019re unsure about any part of this policy or have questions before placing your order, please reach out. We\u2019re happy to assist!<\/p><p><strong>\u00a0<\/strong><a href=\"mailto:info@shopcroo.com\"><strong>info@shopcroo.com<\/strong><\/a><strong><br \/><\/strong>+91 9899490525 (India &amp; WhatsApp International)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return, Refund &amp; Cancellation Policy Crafted with care \u2013 just like our products At Shopcroo, we truly value your trust and aim to offer only the finest in quality and service. Every product is lovingly hand-checked before it reaches you, but in rare cases, a human error may occur. If something doesn\u2019t feel quite right, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor-template.php","meta":{"footnotes":""},"class_list":["post-19832","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/pages\/19832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/comments?post=19832"}],"version-history":[{"count":18,"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/pages\/19832\/revisions"}],"predecessor-version":[{"id":20394,"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/pages\/19832\/revisions\/20394"}],"wp:attachment":[{"href":"https:\/\/focusewaste.co.in\/shopcroo.com\/wp-json\/wp\/v2\/media?parent=19832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}